Thank you for shopping at ZeusHide. We strive to ensure that you are fully satisfied with your purchase. Please review our return and refund policy carefully.
1. Personalized Items
Due to the custom nature of personalized items, all sales of personalized products are final. We do not accept returns or issue refunds for any personalized or custom-made products unless they arrive damaged or defective. If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will work to resolve the issue.
2. Non-Personalized Tools and Materials
For tools and materials that are not personalized, we offer a return policy under the following conditions:
You may return your item within 14 days of receiving your order.
The item must be returned in its original packaging and unused condition.
You are responsible for covering the return shipping costs.
Once we receive the returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be issued to your original method of payment, minus the original shipping charges.
3. How to Return an Item
To initiate a return, please follow these steps:
Contact us at [email protected] with your order details and the reason for the return.
We will provide you with a return authorization and instructions for shipping the item back to us.
Ensure the item is securely packaged and include a copy of your invoice or order confirmation.
4. Exceptions
Please note the following exceptions to our return policy:
Personalized products cannot be returned or refunded unless they are defective or damaged.
Items that are used or damaged after delivery cannot be returned.
5. Contact Us
If you have any questions or concerns about your return, please contact us at:
